Orders and deliveries
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other problems, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.
1. Placing an order
The ordering process for Sadiluxe has been made as easy as possible. First, you need to go to the product page and add the product you want to buy to your shopping cart. You do this by clicking on the black button "Add to cart".
Now it is important to check if you have chosen the right option. If everything is correct, click on the "Checkout" button. On the information page, you need to fill in the correct address details and make sure that all the information is correct. Once you have filled in the details correctly, you can click on the "Continue submitting" button.
On the "Delivery" page you have the opportunity to check the address details you have entered. You will also see that every shipment is delivered free of charge. As a thank you to our customers, we always cover the delivery and shipping costs. You can now proceed by clicking on the "Continue with payment" button.
In the payment section you can choose between different payment methods. At Sadiluxe.nl all payment methods are SSL encrypted, so you are always assured of a safe payment environment.
Klarna (after payment)
Credit cards (AMEX, Mastercard, Maestro, Visa)
Paypal
Once you have selected the correct payment method, you must click on the "Continue to checkout" button, after which you will be redirected to the secure payment environment for the selected payment method. Follow the instructions on that page to complete the order. If you have any problems placing your order, you can always contact us.
Shipping costs
We take care of the delivery costs of every order. All our products are delivered 100% free to your home. There is also no minimum order quantity.
2. Send your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That is why we make sure that your order is processed and shipped as soon as possible.
In order to charge reasonable prices for our products, we have decided to collect packages in large quantities, and when we reach the minimum quantity, we will send them at once. We hope you understand this and help us create a better and healthier world.
Please note: Like many online stores, we are extremely busy and due to the interest rate crisis, delays may occur. Please take this into account when placing your order. We will do our utmost to deliver your order as soon as possible.
The average delivery time for all our packages is listed below:
Once you have placed an order, we need 1-3 business days to process your order. During the week it takes one business day, but if you order on Friday evening or during the weekend, it may take a little longer.
Once your order is processed, it will be shipped. It takes an average of 7-14 business days to deliver your order.
If you have placed an order with us, you can easily see when your package will arrive in a few days. You will receive a personal tracking code by email, with which you can track your order via our tracking partner ParcelsApp. See our Track & Trace page to see how this works.
If you want to be sure that your order will be delivered today, you can always contact us by phone. Our service team is ready to help you make the right choice.
3. Delivery of your order
Once your order has been delivered, you can enjoy it! Of course, something can always go wrong. Do you want to exchange or return? Take a look at this page.
Wrong product?
Unfortunately, it can happen that a product gets damaged during transport. In this case, we always offer you a new package for free at the first attempt and unfortunately we cannot give you any money back. Will it be defective the second time? Then we will refund you the full purchase price.
Lost a package?
If a package is lost or not delivered for logistical reasons, we will always send you a new package before applying our return and refund policy.
Import duties
In some cases, customs will inspect the package delivered to you. Unfortunately, this legislation has changed as of July 1, 2021 and we have no influence on it. It is possible that in some cases customs will request a small import duty from you. But don't worry! We can tell you that in 99% of the cases this will not happen. Will customs duties be charged anyway? Please contact us.
If the customer has not collected the product at the post office, we have incurred the costs for delivering the product to the post office and we have the right to retain 50% of the order value as a refund. If the customer still wants the product, we will send it back to you for an additional fee of €7.50.
1. Placing an order
The ordering process for Sadiluxe has been made as easy as possible. First, you need to go to the product page and add the product you want to buy to your shopping cart. You do this by clicking on the black button "Add to cart".
Now it is important to check if you have chosen the right option. If everything is correct, click on the "Checkout" button. On the information page, you need to fill in the correct address details and make sure that all the information is correct. Once you have filled in the details correctly, you can click on the "Continue submitting" button.
On the "Delivery" page you have the opportunity to check the address details you have entered. You will also see that every shipment is delivered free of charge. As a thank you to our customers, we always cover the delivery and shipping costs. You can now proceed by clicking on the "Continue with payment" button.
In the payment section you can choose between different payment methods. At Sadiluxe.nl all payment methods are SSL encrypted, so you are always assured of a safe payment environment.
Klarna (after payment)
Credit cards (AMEX, Mastercard, Maestro, Visa)
Paypal
Once you have selected the correct payment method, you must click on the "Continue to checkout" button, after which you will be redirected to the secure payment environment for the selected payment method. Follow the instructions on that page to complete the order. If you have any problems placing your order, you can always contact us.
Shipping costs
We take care of the delivery costs of every order. All our products are delivered 100% free to your home. There is also no minimum order quantity.
2. Send your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That is why we make sure that your order is processed and shipped as soon as possible.
In order to charge reasonable prices for our products, we have decided to collect packages in large quantities, and when we reach the minimum quantity, we will send them at once. We hope you understand this and help us create a better and healthier world.
Please note: Like many online stores, we are extremely busy and due to the interest rate crisis, delays may occur. Please take this into account when placing your order. We will do our utmost to deliver your order as soon as possible.
The average delivery time for all our packages is listed below:
Once you have placed an order, we need 1-3 business days to process your order. During the week it takes one business day, but if you order on Friday evening or during the weekend, it may take a little longer.
Once your order is processed, it will be shipped. It takes an average of 7-14 business days to deliver your order.
If you have placed an order with us, you can easily see when your package will arrive in a few days. You will receive a personal tracking code by email, with which you can track your order via our tracking partner ParcelsApp. See our Track & Trace page to see how this works.
If you want to be sure that your order will be delivered today, you can always contact us by phone. Our service team is ready to help you make the right choice.
3. Delivery of your order
Once your order has been delivered, you can enjoy it! Of course, something can always go wrong. Do you want to exchange or return? Take a look at this page.
Wrong product?
Unfortunately, it can happen that a product gets damaged during transport. In this case, we always offer you a new package for free at the first attempt and unfortunately we cannot give you any money back. Will it be defective the second time? Then we will refund you the full purchase price.
Lost a package?
If a package is lost or not delivered for logistical reasons, we will always send you a new package before applying our return and refund policy.
Import duties
In some cases, customs will inspect the package delivered to you. Unfortunately, this legislation has changed as of July 1, 2021 and we have no influence on it. It is possible that in some cases customs will request a small import duty from you. But don't worry! We can tell you that in 99% of the cases this will not happen. Will customs duties be charged anyway? Please contact us.
If the customer has not collected the product at the post office, we have incurred the costs for delivering the product to the post office and we have the right to retain 50% of the order value as a refund. If the customer still wants the product, we will send it back to you for an additional fee of €7.50.